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Cookies are small text files that websites save onto your computer via your web browser. They’ve been around since the mid-1990s and are one of the most widely used technologies on the Internet. Many essential website functions rely on cookies. For example, you can’t shop online without them as they are used to remember what you add to your shopping basket. They also make it possible for you to receive information and advertising online that is likely to be relevant and interesting to you.

The cookies we use at Van-X do not collect any personal information about you and they cannot harm your computer, tablet or mobile phone. They are there to allow our websites to work, and to help us understand what information and advertising is most useful to visitors. This also helps us to personlise your experience and provide you with efficient service. We also use cookies (including similar browser data, such as Flash cookies) for fraud prevention and other purposes.

If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your shopping cart or receiving personalised recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Your acknowledgement

By using this website you are accepting that Van-X may set cookies on your computer or mobile device.

How we use cookies

Many cookies on Van-X websites perform essential functions. When you shop online, they remember what’s in your basket.

Other cookies help us understand how our websites are used by visitors, so that we can improve what we do online. We use Web Analytics tools for this. No personal information about you is collected – in fact the Van-X people who work with our Web Analytics tools have no way of telling who you are. They look at things like how long web pages take to load, and what information visitors look at most. They also help identify any parts of our websites that aren’t working as well as they should – so we can fix things.

A third type of cookie lets us know how well our online advertising works, and where we should place our online advertisements. Again, these cookies don’t collect any personal information about you. They let us know if one of our advertisements on another website like Google or Yahoo has sent a visitor to Van-X website.

We may also use cookies to help us reach people who are more interested in Van-X Products. So if you visit Van-X website you may see our advertisements on other sites (but we still won’t know who you are). This is known as re-marketing or behavioural advertising.

Types of cookies used by Van-X

Cookies fall into two general categories: first party cookies (which we set) and third-party cookies (which are set by partners).

First-Party Cookies

These cookies are set by Van-X. For the most part, they enable essential functionality on our website. They also include Web Analytics cookies, which we use to understand how our websites are used by visitors so that we can improve them.

Third-Party Cookies

Third-party cookies are not set by Van-X, but by selected partners with whom we work. They do not collect or send any personal information about you. Others may be set by advertising networks we work with, so that they can place our online advertisements in the most appropriate places.

Social Media Cookies

Some pages on our websites let you share our content through social media sites like Facebook and Twitter. Sometimes we may embed videos from sites such as YouTube. These sites set their own cookies, which we do not control. You might like to check their websites to find out more about their cookies policies.

List of Cookies We Collect

The table below lists the cookies we collect and what information they store.

COOKIE Name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


Managing Cookies

The most popular web browsers all allow you to manage cookies. You can choose to accept or reject all cookies, or just specific types of cookie.

What happens if you reject all cookies?

You will still be able to use some parts of our websites, including many of the pages with information about the latest Van-X products. But some useful sections will not work if you disable cookies. For example, you will not be able to use online support or make purchases.

How to manage cookies in different web browsers

Use the links below to find information on how to manage cookies on the major web browsers. These pages are not on Van-X website, and are all in English (but most have options for different languages).

PC and Mac:

Mobile Devices:

(Different Blackberry devices have different instructions, but you can find all the different Blackberry user manuals at the above link.) If you use a web browser not listed above, please refer to your browser’s documentation or online help for more information.

Not sure which web browser you have? Here’s how to find out:

PC: More information about managing cookies

Open your web browser and click “Help” at the top of the browser window. Then select “About”. You should see a pop-up with information about your browser.

Mac: www.allaboutcookies.org is a useful resource with a lot of detailed information about the cookies and how to manage.

Open your web browser and click “Help” at the top of the browser window. Then select “About”. You should see a pop-up with information about your browser.

Mobile: Check the name of the app you open to browse the Internet manage them.

Links to external websites

Please note that Van-X is not responsible for the content of external websites. We regularly update links on our websites, but sometimes content on external sites may be out of date or inaccurate.

Contact Us

Our Helpline is open from 9:30am to 5:30pm Monday – Friday.

Telephone: 01782 280 888

E-Mail: info@van-x.co.uk

Van-X-Van Ltd,
Van-X House, <.br>Dewsbury Road,
Fenton Industrial Estate,
ST4 2TE.

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