We would like to make the process of getting in touch with Van-X as simple as possible. Below you will find full details of the various methods of contact available to you.
87437 Kempten (Allgäu)
+49 831 93064870
Saturday & Sunday (CLOSED)
Van-X-Van Ltd,Van-X House, Unit 1, Dewsbury Road, Fenton Ind. Est.Stoke-on-Trent, Staffordshire, ST4 2TE
+44 1782 280 888
Fascinatio Boulevard 216
What is the best technique to fitting Van-X Curtains onto the rails provided in the kit?
The best technique is to measure the top and bottom sections of your window aperture before you cut and shape the curtain rails. Once you have got your measurements, you can now cut your rails and shape them to match your windows and mark the areas where you are going to drill into the rails and your window recess.
The next step is to screw your rails onto the window and fit one end cap to one side of the rail ready for the curtains to hook through. The easiest method to hook the curtains into the rails is to slide 5 hooks at a time (starting with the hooks sliding through the top rail first). You can then carefully stretch the curtains to hook onto the bottom rail channel (once again 5 hooks at a time). This method will allow you to slide the curtains into the hook rail channels in parallel. These curtains are designed to stretch. You can now put the remaining end caps on the opposite side of the rails to prevent the curtains from sliding out.
Full Instructions on how to fit our Van-X curtains can be found by clicking on this link.
How long will my parcels take to arrive after placing an order?
Once the order has been successfully paid for and processed, the order will be packaged and prepared for dispatch. Any orders placed after 2pm will be prepared the next working day. Our standard free delivery option usually takes 3-5 working days. Our Super Premium Delivery will arrive the next working day from dispatch.
What happens to my postage cost if I live in a surcharged area within UK?
If you live in a surcharge zone within the UK please refer to our postal surcharge guideline to ensure correct postage payment is made with your order. We recommend you to contact us immediately if you have / have not placed an order and we can amend the additional charges based on your location. For more details on postal surcharges, please follow this link.
How easy is it to fit the VW T5.1 Front Badgeless Grille to the vehicle?
It is very easy to fit the grille onto the vehicle. First of all, unclip your existing grille off the van and replace the part with the badgless grille. The kit also has a blanking plate piece for your front bumper. This will cover / make the bumper have a flush fit where the VW Badge originally used to sit on the on the bumper. If you do not fit this blanking plate on, yuo will notice a small groove on the bumper when fitting the badgeless kit.
Where Can I Find Fitting Instructions?
Fitting Instructions can be found packaged with certain items or by visiting this link. If there are any other queries regarding fitting instruction for products, please contact us for further assistance.
Will I Need To Get A Professional To Fit My T5 Rear LED Lights?
You do not require any professional help or assistance when fitting our rear LED lights to the vehicle. They are simply plug and play and a direct replacement by unscrewing the factory fitted lights and swapping them over.
How Long Have I Got To Return My Order If I Change My Mind?
To return an item / order, first of all you would need to contact us regarding the return. This will depend on specific terms and conditions relating to our returns policy. Please visit our terms and conditions link for more details.
Where Can I Get Tracking Info For My Order?
Tracking information about your order can be found via an email sent to the registered email from our courier. We also provide mobile notifications if you have registered your mobile number saved to your account.
Do you supply curtains for my van?
We are proud to be the number one van curtain provider and we are confident we are able to supply curtain for almost any van! If you cannot see your vehicle listed on our website, please do not hesitate to contact us and we are happy to check if we have a size suitable for you!
Who is Klarna?
Pay later in 3 interest-free instalments Frequently Asked Questions
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by [MERCHANT] and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you’ll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor VAN-X-VAN LTD run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
What happens if I cancel or return my order?
As soon as VAN-X-VAN LTD have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at VAN-X-VAN LTD from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by VAN-X-VAN LTD. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Have you received my payment?
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
What happens to my statement, when I’ve returned the goods?
Once we (VAN-X-VAN LTD) have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
I’ve received a statement, but I’ve not yet received my goods.
In the event that your goods have not been received please call VAN-X-VAN LTD to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.